The definition of priority (or material) issues is an essential step not only in non-financial reporting but also for the management of risks and for strategic sustainability planning. We identify these themes through the materiality analysis process, which is based on stakeholder engagement activities.

Our material themes

The material themes are all the aspects that reflect the significant economic, environmental and social impacts of the organisation or which could greatly influence stakeholders’ decisions. In 2021, with the objective of updating both axes of the materiality matrix, internal and external stakeholders plus management were engaged once again. All issues represented in the materiality matrix were identified by the stakeholders as material, and as such have been reported on in the CNFS. The issues shown in the box in the top right-hand corner are the ones that have been identified as being most material. The issues voted for were aggregated in part (from 23 to 18) and redefined in line with best practice

MATERIALITY MATRIX 2020-2021

matrice2021 EN
Stakeholder engagement and materiality analysis

The cornerstone of the materiality analysis is stakeholder engagement, the process of collecting the priorities and opinions of internal and external stakeholders most impacted by our business. To this end, we have identified 8 categories of stakeholders. For each of these, the most effective listening channels and methods have been defined.

We carried out our first materiality analysis in 2017, and we have enriched it each year with more structured activities. In 2020, we renewed the evaluations of our external stakeholders, asking more than 130 stakeholders to tell us their priorities. The results were then crossed with those recorded in 2019 by the internal stakeholders, hence spawning the 2020 materiality analysis.

Stakeholder engagement channels and methods

COMMUNITY SUPPLIERS INVESTORS AND ANALYSTS    CUSTOMERS
  • Initiatives and events
  • Meetings with representatives
  • Work groups

 

 

  • Portal for management of Mediobanca group purchasing

 

 

 

  • eMarket SDIR dissemination system and eMarket STORAGE mechanism
  • Meetings, conference calls and dedicated meetings

 

 

  • Customer satisfaction survey
  • Touch point
  • DEM channels - Direct Email Marketing,
  • SMS, Home Banking and App
  • Website and dedicated guides
  • Social Media
  • One-to-one meetings
TRADE UNION ORGANISATIONS EMPLOYEES AUTHORITIES AND INSTITUTIONS PROMOTER AGENTS
  • Regular meetings with trade union representatives

 

 

  • Climate analysis
  • Performance assessment processes
  • Company intranet
  • Internal communication tools
  • Company voluntary work 
  • Initiatives and events
  • Meetings with representatives
  • Work groups

 

  • Periodic training on financial products and new regulations

 

 

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